Hello, Covid war room. How may I help you?
Hello, Covid war room. G-north ward. How may I help you?
-Any other co-morbidity? -No, ma'am.
-Diabetes or anything else? -No, no.
Please give me the patient's details.
Your patient doesn't need to be hospitalized.
His name is Prabhakar Nukte.
-Yeah, tell me. -Yes, I've discussed your case
-with the doctor myself. -His name is Prabhakar Nukte.
-Prabhakar… -No, madam!
Why are you asking me about the functioning, sir?
Tell me about your symptoms.
-What's your age? -I have a fever, sir.
There's fever? Okay, got that.
I would like to know your name and…
-Ma'am, please try for an ICU. -He's normal now, right?
-Ma'am I require a bed in the same ward. -It has been eight days, right?
Only 1 bed is required,
-Please hold for a minute. -can you please hurry up...
Madam! ICU bed requirement.
The patient is 67 years old.
-Oxygen level 91. -Area?
Same ward. They are looking for a government hospital.
Yeah, there must be one. Confirm it, if it shows in the system.
-Hello, you'll probably get it. -Okay.
Yes, a bed is available. I'll confirm it
-and get back to you in two minutes. -How did this mistake happen?
Were you sleeping?
-Sorry, ma'am, the server was down. -What?
Sorry, ma'am, the server was down.
You give me this server excuse every time.
Quit this job if you are unable to do it.
Stop making excuses.
Everyone listen.
Put your calls on hold for a couple of minutes.
There are no beds available at RTT Trauma center.
The system hasn't been updated yet.
Please make a note of the same.
Only RTT trauma center.
There are some beds available at other places.
Sir, I just informed you, we don't catch dogs here.
-It's a Covid war room. -But, ma'am, I was told--
Who gave you the number? Please hang up.
Hello?
Yes, I did forward your details further.
No, no, please don't worry. You'll get the call soon.
Hello, Covid war room.
Hello? Yeah, hold for a second…
Hello, Covid war room, G-North Ward.
Milind Pawar. I had called for an ambulance.
-Did you reach out to the same war room? -Yes.
-Okay, please hold for a second. -Yes.
Patient name Milind Pawar. Caller Uma Pawar.
Location Ullaas Road.
-Who took their details? -I did!
Extension?
114.
I am forwarding your call, please hold.
-Yes, keep it. -No, thank you.
Diabetes?
No, I don't feel like having it.
Give her some.
You've taken the vaccine, right?
Then relax and have it. Why worry? Drink.
Hey.
I have organized Satyanarayan pooja.
It's on Zoom, you can log in from home.
Do log in for sure.
Hello?
Hello.
Ma'am, I am speaking from MG Road.
My father is Covid positive and today his oxygen level has gone down to 93…
Just hold for a moment…
Answer it, please!
Yeah, please don't worry.
What's his age?
59.
He might require hospitalization.
We'll discuss the case with the doctors and call you back.
Please give me the patient's details. Name?
Soman Rao Shastri.
Hello?
Hello.
Ma'am, I had called just now, from MG Road…
The call is constantly getting disconnected.
Soman Rao Shastri?
Yes. That's the patient's name. I am his son.
What's his profession?
Profession?
Why?
It's protocol. We've been asked to inquire.
Principal. S.D. National College
Hello?
Well…
We will let you know if a bed's available. There's nothing right now.
But, ma'am--
Greetings. Gauri Kulkarni, sir.
Adarsh High School.
2nd to 4th, all subjects.
Everything under control?
-Yes, sir. -Good.
Just that…
there's always a shortage of pens here.
Pen…
It's fine, sir, I've got a pen.
Take this.
Thank you, sir.
Welcome. Please come, sir.
Hello, Covid war room.
How may I help you?
Introduce yourself.
Sangeeta Waghmare.
DLTP School.
Secondary section Maths teacher.
Will you demonstrate your protocol once?
"Hello, Covid war room. G-North ward. How may I help you?"
-Enough, enough, sit. -Good, well done.
Sit, sit. Thank you.
Sir, will this go on Twitter?
Whoever wants to grab a bite, can go to the canteen now.
The power should be restored in five-ten minutes.
-You want something from the canteen? -No.
Tea!
Ma'am…
get me a tape as well, if you can.
Ma'am, can you get me some coffee instead?
Coffee?
Think hard!
Okay, I'll have tea.
Your Zodiac sign is Cancer, right?
How are zodiac signs relevant to tea and coffee?
These signs are relevant to everything.
Everything that happens in our lives is already written.
Right, Sangeeta madam?
What's your Zodiac sign?
Gemini, always happy.
Oh, okay!
So, according to you, if everything is written,
why are we answering these calls?
Let's leave the world with what's written for them.
No, no! All of this is written as well.
That we'll help save the lives of people, we will answer these phones…
Everything.
-So, everything is already written? -Yes.
How can I argue with that?
By the way, your broken glasses, that is written as well.
Is the tea written in my fate?
Don't know.
Ma'am…
is she really a teacher?
Patient name Soman Rao Shastri, MG Road.
Has anyone taken his details?
I did.
Extension 142.
Okay.
Hello?
Ma'am, I'm calling from MG Road, to check for the availability of beds.
I had asked you to wait, right?
I would have informed you, if we had found one.
By when can you find it, ma'am?
My father's condition is getting worse.
And according to the news, no beds are available.
What am I supposed to do? Please tell me.
-Please take my personal number. -Okay.
9867287606.
And please stop calling the Covid room repeatedly,
there'll be a lot of confusion.
But the bed will get available, right?
We are trying our best.
What are you doing?
You shouldn't share your personal number with them.
They'll pester your life by calling you constantly.
He's someone I know.
He was panicking.
Now he's fine.
Don't mention this to anyone, okay?
Unnecessary gossip.
Yes, but how was he released from jail?
-He is not even eligible for Covid bail. -Ma'am, that is exactly what I'm saying.
This is not Covid bail.
He has been released on some other grounds.
So, will he be sent back to jail?
How long will this judicial circus carry on?
Can't be sure, ma'am.
Suicide cases are always tricky.
What is so tricky, Kailashji?
They took away his scholarship, didn't allow him to take the final exams,
expelled him from the hostel.
-What other proof do you want? -Yes, ma'am, this was our exact plea.
But they are calling it a disciplinary action.
Uday throwing ink on the principal's face
will be brought up repeatedly in their arguments in court.
Why did he throw the ink?
No one is talking about that!
Exactly! That's what we need to prove.
And it might take some time.
How much more time? How much? It has been two years!
These are court proceedings, ma'am. It takes time.
But the bail didn't take time?
He didn't even spend two months in jail.
Ma'am… he is an influential man.
He has money and contacts.
In fact, he's hired a reputed lawyer now.
Influential!
Does that mean he can get away with murder?
Not murder, ma'am.
Abatement of suicide.
Murder!
You don't think it's murder?
No, ma'am, I know what you are saying…
but it's a court and we have to follow the law.
Kailashji, my son could have been saved.
You know how much time it took
for the ambulance to reach him, from the college gate, right?
And still, you're saying this isn't murder…
Court demands evidence ma'am.
Ma'am, where were you?
You missed three calls.
Now those poor ones seeking a bed are left with no help.
Think before you speak.
She may have had a personal emergency.
Didn't your mother or sister teach you anything?
What did I say?
I just said that she missed the calls.
If you were so concerned, why didn't you answer the calls?
So I’ll keep my work aside, is it?
You have only been fixing your glasses since morning.
How will I be able to work if I can see things properly?
You can't see your phone without your glasses?
As per my zodiac sign, I can't.
Look at him, ma'am.
Hello!
Hello, can I get an ambulance near RJB Colony?
We'll have to check first, madam.
Tell me your contact number.
Are you the staff or a doctor?
Yes, madam?
Are you the staff or a doctor?
What does that matter? Just give me your number.
What's with the foolish questions?
What do you by mean foolish questions?
How can you speak like this?
How am I speaking?
Why are you asking if I am a doctor or a staff?
Call your supervisor. I don't want to talk to you.
If you are such a big person then why don't you find the ambulance yourself?
Are we all fools here? Working day and night, helping people!
Give it to me. Hello?
Hello! Yes?
Who is this?
I am the doctor, please let me know.
Is this some kind of a joke?
What do you people think of yourselves?
Ma'am, please calm down, I will help you out…
Uday, please come down.
Come down!
Anyway, listen…
"People won't have time for you if you are always angry or complaining.”
Uday Waghmare!
Shut up! It's Stephen Hawking.
"Absence of evidence is not evidence of absence.”
Sangeeta!
Do you want to go home?
Eat something and go inside, we are getting calls.
Yes, ma'am.
Sangeeta!
Come to my office, please.
Give me the number.
-Sorry? -Give me the number of the caller!
Check it.
Did you demand money from the caller?
No, sir.
Then why did you share your personal number?
You are aware of the protocols, right?
We've clearly stated that "Do not share your personal contact!"
Not even your name.
Sir, the call wasn't getting connected.
And the patient was serious.
Hence I thought providing my number would…
What is the number?
98203139…
Hello, who's this?
Ajit Shastri…
Tell me.
Sir, did you make a request for a ventilator?
Yes, yes.
For an ICU bed. Is it available now?
Hello?
Sir, has anyone from our team shared their personal number with you?
Who is this?
Sir, I am the medical officer.
Nothing serious. This is just a routine inquiry.
There is some confusion here.
Now tell me, has anybody shared their personal number?
Yes, a lady did.
But I couldn't connect with anyone at your end.
What name did she give you?
She didn't mention her name. I didn't ask either.
Sir, has the bed been arranged?
Has she demanded any cash from you?
No.
Sir, you can tell me without any hesitation.
There is no need to worry.
You will get the bed. Don't worry.
Just tell us the truth.
Sir, I'm telling you the truth.
She did not demand any money.
But I have money, tell me how much would be required?
No, no, sir! No need for money here.
You will get the bed.
But what I am asking is,
what did the lady speak to you about the bed?
That she will let me know whenever she has the information.
But we couldn't connect later.
Sir, if you want then I can come there.
Just help me get the bed, sir.
-Okay, okay. Just hold on… -Okay.
Do we have a bed available?
Yes.
Share the details, quick.
-Hello. -Take a picture of this on your phone.
-Hello, ma'am? -Yes, hold on for a second.
Yes, ma'am.
Sir, do you have a pen?
Pen?
-Do you have one? -No, I don't have a pen.
You don't have a pen on you?
-Yes. -It's on my desk, sir.
-Yes, sir, we have one bed available. -Oh, thank you, ma'am…
-You'll get it. -Thank you, thank you!
Shall I share my details with you, ma'am?
Yes, that'll be perfect, you can text me the details.
Sure, ma'am.
-I'll confirm the same. -Sure, ma'am.
Thank you, ma'am.
Okay, thank you.
Sir, you will receive the details on your phone.
-Please forward it to me. -Sure
So, the bed was available.
Why didn't you allot him the bed?
Hello! I'm asking you a question.
-Yes, sir? -Why didn't you allot him the bed?
Well…
the server was down, sir. There was some confusion…
if the bed was available or not.
Sir…
it gets stressful sometimes.
There's constant pressure here.
In fact, we even had a power cut today.
There was a lot of confusion.
Stay at home if you can't handle the pressure!
She is a hardworking teacher, sir.
A widow.
Look this is a work of responsibility.
It must be executed in a responsible manner.
You can't help a patient by being so emotional all the time.
And saving lives is not your job. Leave that to us.
You do what you're required to do.
It won't happen again, sir.
Madam…
are you okay?
Hello! Covid war room. How may I help?
Yes, yes. Your number, please?
Yes.
Okay.
What was your temperature this morning?
Okay.
Yes.
Okay.
Madam…
I'm not feeling well. I'm taking the day off.
Don't take it personally.
It was a misunderstanding.
Usual protocol.
And don't stress.
The patient is safe now. They had called.
They were thanking us.
You're coming tomorrow, right?
-Auntie! Auntie! Please buy a pen. -No, I don't want it.
Auntie, please buy one.
-How much is it for? -One pen for five rupees.
How many should I give you?
Here you go.
Give me all.
Thank you, auntie.